> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pulseguard.nl/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help and support for PulseGuard.

We're here to help you get the most out of PulseGuard. Our support team is available to assist with any questions or issues you may encounter.

## Support Channels

<CardGroup cols={2}>
  <Card title="Knowledge Base" icon="book-open" href="#">
    Browse our comprehensive knowledge base for answers to common questions and detailed guides.
  </Card>

  <Card title="Email Support" icon="envelope" href="https://arjandh.notion.site/1ff0645fff30819ab883fe1e29743e7c">
    Contact our support team directly for personalized assistance.
  </Card>

  <Card title="Live Chat" icon="comments">
    Get real-time assistance through our live chat support, available in the dashboard for Pro and Expert plans.
  </Card>

  <Card title="Community" icon="users" href="#">
    Join our community forum to ask questions, share tips, and connect with other PulseGuard users.
  </Card>
</CardGroup>

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How often does PulseGuard check my websites?">
    The check frequency depends on your subscription plan. Free plans check every 5 minutes, Pro plans every 1 minute, and Expert plans every 30 seconds.
  </Accordion>

  <Accordion title="Can I monitor internal services?">
    Yes, for internal services you can use our device monitoring agent which allows you to monitor resources that are not publicly accessible.
  </Accordion>

  <Accordion title="How do I install the device monitoring agent?">
    After adding a new device in the dashboard, you'll receive installation instructions specific to your operating system. We provide agent installers for Windows, macOS, and various Linux distributions.
  </Accordion>

  <Accordion title="Can I customize alert thresholds?">
    Yes, PulseGuard allows you to set custom alert thresholds for response times, SSL certificate expiration, CPU usage, and all other monitored metrics.
  </Accordion>
</AccordionGroup>