Support Channels
Knowledge Base
Browse our comprehensive knowledge base for answers to common questions and detailed guides.
Email Support
Contact our support team directly for personalized assistance.
Live Chat
Get real-time assistance through our live chat support, available in the dashboard for Pro and Expert plans.
Community
Join our community forum to ask questions, share tips, and connect with other PulseGuard users.
Frequently Asked Questions
How often does PulseGuard check my websites?
How often does PulseGuard check my websites?
The check frequency depends on your subscription plan. Free plans check every 5 minutes, Pro plans every 1 minute, and Expert plans every 30 seconds.
Can I monitor internal services?
Can I monitor internal services?
Yes, for internal services you can use our device monitoring agent which allows you to monitor resources that are not publicly accessible.
How do I install the device monitoring agent?
How do I install the device monitoring agent?
After adding a new device in the dashboard, you’ll receive installation instructions specific to your operating system. We provide agent installers for Windows, macOS, and various Linux distributions.
Can I customize alert thresholds?
Can I customize alert thresholds?
Yes, PulseGuard allows you to set custom alert thresholds for response times, SSL certificate expiration, CPU usage, and all other monitored metrics.